ANA InterContinental Beppu Resort & Spa, guided by the IHG Hotels & Resorts corporate philosophy “True Hospitality for Good,” is committed to creating a safe and welcoming environment for everyone to stay and work comfortably.
We respect the dignity of every individual—guests and employees alike—and are committed to fostering an inclusive environment, and do not tolerate any form of discrimination.
In particular, we strictly prohibit unfair discrimination or exclusion based on sexual orientation, gender identity, or gender expression. We remain dedicated to contributing to the realization of an inclusive and equitable society.
Expectations and Code of Conduct for Employees
We expect all employees to embrace identities in an inclusive manner, including sexual orientation, gender identity, and gender expression, and to treat each other with dignity and respect. A workplace where LGBTQ+ individuals and their allies can feel safe and supported is built upon the understanding and actions of every employee. Any conduct based on discrimination or prejudice will be addressed promptly and appropriately in accordance with our internal policies.
Corporate Commitment to Employees
Our hotel recognizes its responsibility to create a workplace where all employees are respected and treated fairly. We are committed to respecting all individuals, including their sexual orientation, gender identity, and gender expression, and to fostering an inclusive culture free from discrimination and prejudice. We strive to provide a safe working environment where every employee feels supported, along with ongoing education and resources.
IHG Human Rights Policy
As part of the IHG Group, our hotel is fully committed to upholding the Human Rights Policy established by IHG. We ensure equal opportunity in all aspects of recruitment and employment, and strive to create a workplace that respects and embraces diversity.
IHG Supplier Code of Conduct
We are committed to promoting a culture of inclusion where everyone feels safe, respected and valued and to providing equal opportunity in all hiring and employment practices. Workplace decisions are made based on individuals’ suitability for the job and without regard to race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status, or any other characteristic protected by applicable laws.
Message from the General Manager
Our pursuit of PRIDE Index certification is more than simply obtaining recognition. It represents a new step in realizing our mission to create a place where every individual is respected and can truly feel at ease being themselves.
Hospitality begins with opening our hearts, embracing differences and showing mutual respect. Creating an environment where everyone, including those who identify as LGBTQ+ can stay without prejudice or anxiety not only enhances the quality of our services but also nurtures diversity and creativity within our team.
A workplace where each team member can work authentically allows us to transform differences into strengths, leading to richer ideas and warmer service. For our guests, this atmosphere translates into a greater sense of comfort and satisfaction during their stay.
Furthermore, our pursuit of this certification carries an important message to the community. As a hotel rooted in the historic land of Beppu, contributing to the spread of a culture that respects diversity is both our social responsibility and our pride.
The PRIDE Index certification is not a goal, but a starting point. With sincerity and passion, we will continue striving to create a place where everyone can truly feel, “I am glad to be here.”
August,18 2025
General Manager Katsushi Inoue
