Starting Monday, February 10th. 2025, we will commence renovation work within the facility to construct a new sushi restaurant. This effort aims to enhance the dining options available to our guests and provide an elevated luxury resort experience. While every precaution will be taken to minimize noise and vibrations, we apologize in advance for any inconvenience this may cause.
【Renovation Period】
Dates: Monday, February 10, 2025 – Friday, May 30, 2025
Hours: Monday to Friday, 9:00 AM – 5:00 PM (excluding weekends and public holidays)
【Renovation Location】
3rd. Floor The Gallery Foyer
【Details About the Renovation Work】
Renovation work involving some noise and vibrations will take place on weekdays from 9:00 AM to 5:00 PM.
Minor noise and vibrations may also occur outside these hours.
【Impact on Facilities】
All restaurants and bars within the facility will remain operational during the renovation period.
Services for the 3rd-floor Club InterContinental Lounge will be relocated to 1st-floor Aqua during periods of noise and vibrations.
Please note that the availability of facilities and services may change depending on the circumstances.
We sincerely apologize for any inconvenience caused and appreciate your understanding and cooperation.
『Frequently Asked Questions about the Renovation』
Q.Will the 3rd floor public area remain accessible?
A.Unfortunately, the 3rd floor public area will not be accessible.
*For access between the Mountain Wing and the Onsen Wing, please use the 2nd floor Lobby.
Q.Will the renovation affect my stay?
A.Renovation work involving some noise and vibrations is scheduled on weekdays from 9:00 AM to 5:00 PM. There will be no work on weekends or public holidays. We will take utmost care during the renovation to minimize the impact on your stay.
Q.What kind of renovation work is being done?
A.We are constructing a new restaurant to provide guests with more dining options and an enhanced luxury resort experience.
Q.Will the renovation be completed on schedule, or is there a possibility of delay?
A. While delays are possible, we will work closely with our contractors to ensure the renovation proceeds and concludes as scheduled.
Q.Will public areas remain accessible during the renovation?
A.Public areas will remain accessible, except for the 3rd-floor The Gallery.
*For access between the Mountain Wing and the Onsen Wing, please use the 2nd floor Lobby.
Q.I am considering booking a Club Floor room. Will the Club InterContinental Lounge be available during the renovation?
A.Services for the 3rd-floor Club InterContinental Lounge will be relocated to the 1st-floor Aqua during periods of noise and vibrations.
・Confirmed Period : Monday, February 10, 2025 – Friday, March 14, 2025
Q.I made a pre-paid reservation but would like to cancel due to the renovation. Can I get a refund?
A.For reservations during the renovation period, please contact our Reservations team. Refunds will be addressed on a case-by-case basis.
・For Inquiries：06-6210-4830（Reservation 9:00 am〜6:00 pm on weekdays only）
Q.Will the restaurants be available during the construction period?
A.The Elements and The Lounge will remain open; however, please note that there may be periods of noise and vibration during the construction hours. We appreciate your understanding in advance.
