Information

■2025.04.18 【Important Notice: Notice to Guests Staying on Tuesday, June 10】Power Outage in the Entire Hotel

We will conduct a legal inspection of the power receiving facilities as follows.
Date and time of power outage: Wednesday, June 11, 0:30 am – 3:00 am
*The outage will apply to guests staying at the hotel on Tuesday, June 10, 2025.
Scope of power outage and response
All facilities will be shut down except for telephone and water supply in guest rooms (lighting, air conditioning, internet, TV, etc.). (lighting, air conditioning, internet, TV, electrical outlets, etc.)
Elevators, lobby lighting, and automatic doors will also be shut down.
Staff will accompany you when you go out or return home.
There is a permanent light in the guest room.
We apologize for any inconvenience caused and appreciate your understanding.

■2025.02.01 【Basic Policy on Customer Harrassment】

Under the corporate purpose of IHG Hotels & Resorts “True Hospitality for Good”, ANA InterContinental Beppu Resort & Spa aims to provide true hospitality that will delight our guests, fosters strong business relationships with our business partners and bring joy to work to our hotel employees. We are committed to work through your valuable feedback we receive daily, striving to earn your trust and understanding of this corporate purpose. However, we have observed instances where certain demands or behaviors by our guests exceed the boundaries of socially accepted norms or undermine the dignity of our employees. It is our responsibility based on our corporate purpose to ensure that our employees do not engage in such behavior toward our business partners. In light of these considerations, we have established this Basic Policy of Customer Harassment as a guideline for our daily operations.

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